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How can we help you?

We make every attempt to reply to all inquiries as quickly as possible.
Question about Tourist Visa for Japan.
If it is urgent please call us at 1-800-285-2726.
Or you might find what you are looking for on our page.

Contact Us

For general inquiries about tours, reservations, or booking questions, please contact our office below.

Office Contact (General Inquiries)

USA / Canada Office

  • 1-800-285-2726 ( Toll Free )
  • 310-327-1111 ( Local )

Business hours responses may vary depending on time zone.

Already Traveling in Japan?

For Travelers Currently in Japan (Quick Reference)

If you are currently traveling in Japan, please first check your AXUS Travel App for instructions and meeting details.
Your pickup time, meeting point, and emergency guidance are available in the app.
There are no international charges associated with calling our Non-USA/Canada lines.
If you still require immediate assistance (arrival delay, unable to locate your driver or guide, urgent help), please contact our support team below.

WhatsApp Support (Fastest – 24/7)

  • +1-424-471-8744

Please send a message first.

Japan Local Phone

  • From outside Japan:+81-3-4560-1082
  • Within Japan:03-4560-1082

Open Hours

We're here between the following hours (Pacific Standard Time):
Monday to Friday: 9:00am – 6:00pm

Current time in the office

Los Angeles

Tokyo

Visit Us

Los Angeles

  • 1820 W. Carson St. Suite 224
  • Torrance, California 90501 USA
  • Tel: 310-327-1111

Tokyo

  • 1-13-10, Sanshin Building 2A,
  • Hatchobori, Chuo-ku, Tokyo Japan
  • Tel: 050-5534-6010

Inquiry

Please fill out and submit the form below and we’ll get back to you within 72 hours.
Or you might find what you are looking for on your FAQ page.
* are required fields

Currently in Japan and need urgent assistance?

This form is for general inquiries only.
This contact form is not monitored in real time.
For airport pickup delays, meeting point issues, or urgent help, please check your AXUS Travel App and follow the instructions provided there.
If you still need assistance, please contact our support via WhatsApp:+1-424-471-8744

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ex. 310-327-1111

Mailing Address - Please provide your mailing address if you are requesting brochure

Need Assistance? Call: USA/Canada 1-800-285-2726 Australia (02) 8006 4411