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- USA/Canada 1-800-285-2726
- Australia (02) 8006 4411
You can make a reservation through the secure online booking form on our official website. We do not accept bookings by phone or direct email. All payments are also completed safely online.
We ask for the lead traveler’s full name, contact details (email address and phone number), travel dates, tour name, number of participants, and any special requests (e.g., vegetarian meals). Please make sure all information is accurate.
No, we do not offer provisional bookings. Your reservation is confirmed only after we receive the required deposit.
The tour price generally includes hotel accommodation, meals stated in the itinerary, transportation during the tour (such as private coach, bullet train, and limited express trains), English-speaking guide services, admission fees for sights listed in the itinerary, and taxes/service charges. International flights, personal meals and drinks, and transportation during free time are not included.
International airfare, optional travel insurance, and personal expenses (such as drinks, souvenirs, laundry, and tips) are not included. Any optional activities not clearly listed in the itinerary will incur additional charges.
Yes. Prices are generally listed per person based on double occupancy (two people sharing one room). A single supplement (additional charge) applies if you request a single room.
Yes, but they differ between group tours and private tours.
Yes. We offer seasonal early-bird promotions and special discounts for returning guests. Details vary depending on the season and campaign.
As a rule, once your booking is confirmed, we do not charge extra due to currency fluctuations. The price quoted at the time of confirmation will be your final price.
A deposit is required at the time of booking. Normally, the deposit is US$200 per person for group tours and US$1,000 per person for private tours. The deposit is due within 14 days of booking, and the remaining balance is due 90 days before departure (these deadlines may differ during special campaigns).
Yes. Invoices and receipts are issued and sent by email. If you require a hard copy, please contact us.
If we didn't answer your question above, please visit our Contact Us page.
Yes. One representative can make a full payment for all participants. If you prefer separate invoices for each traveler, please let us know in advance.
If changes to your departure date or accommodation result in a price difference, we will refund the applicable amount after deducting any required handling fees. Refunds are generally made using the same method as your original payment.
Yes. As long as payment is completed by the final due date, you may pay in multiple installments. Please consult us in advance about your preferred schedule
Yes. You may book on behalf of other travelers, but we require accurate information for all participants, including full names, dates of birth, and passport details. Incorrect information may cause issues with travel arrangements.
Immediately after booking, you will receive an automated confirmation email. After that, our staff will review your booking and send a formal confirmation email and invoice. Subsequent information and updates will also be sent by email.
For payments made by credit card, refunds will be returned to the same card. For bank transfers, refunds will be sent to your designated account. The time it takes for the refund to appear depends on your card issuer or bank.
If you cancel 91 days or more before departure, the deposit will be retained as a cancellation fee.
No. Our tours are sold as package products, so we do not provide a detailed cost breakdown for each component. However, the tour price includes all key elements such as accommodation, transportation, guides, admission fees, and taxes, which minimizes unexpected extra costs. You can see what is included on each tour page.
International airfare is not included in the tour price, but we can suggest recommended arrival/departure airports and schedules, and refer you to partner agencies if needed. We can also help you plan open-jaw routes such as arriving in Tokyo (Narita / Haneda) and departing from Osaka (Kansai).
All payments are made in US dollars (USD). After your quote is confirmed, we do not adjust the price due to exchange rate changes. Any foreign transaction fees charged by your credit card issuer follow their own rules. Bank transfer and PayPal transfer/receiving fees may be borne by the customer. Refunds are generally made in the same currency and by the same method as your original payment.
Please try the following steps:
In principle, we provide complete package arrangements. For private tours, depending on timing and availability, we may be able to handle only a portion of your itinerary or connect our arrangements with your existing bookings. Our support, however, is limited to the parts arranged by us.
A group tour is a fixed-itinerary, fixed-date package tour where you travel together with other guests to various regions of Japan. An English-speaking guide accompanies the entire journey, and sightseeing, transportation, accommodation, and listed meals are all included. It is ideal for travelers who want to see the main highlights efficiently and enjoy a well-organized trip without the stress of complex planning.
Typically, there are about 15–25 participants. Numbers may vary in peak seasons, but we keep the group size comfortable for bus travel.
Yes. The minimum number varies by tour but is usually around 6–10 participants. Once the minimum is reached, the departure becomes a “Guaranteed Departure.”
A tour may be canceled if the minimum number of participants is not met, or if unforeseeable events such as natural disasters make operation impossible. In such cases, we will offer alternative dates or a full refund.
Most of our guests come from English-speaking countries such as the United States, Canada, and Australia.
Yes. A professional English-speaking guide will accompany the group throughout the tour and support you during your travels.
Absolutely. Solo travelers are welcome. A single supplement will apply for single room use.
Generally, we do not offer specific seat reservations. On tour buses, seats are rotated daily to keep things fair for everyone.
Yes. Please list your travel companions when booking, and we will arrange the same room or nearby rooms whenever possible (subject to availability, not always guaranteed).
For payments made by credit card, refunds will be returned to the same card. For bank transfers, refunds will be sent to your designated account. The time it takes for the refund to appear depends on your card issuer or bank.
Yes. We can arrange optional activities on free days, such as digital art museums (e.g., teamLab), observatories, or cruises. Popular activities may sell out, so advance booking is recommended.
Yes. You can add extra nights before or after the tour. We can also arrange additional hotel nights and airport transfers.
Many group tours include airport transfers on the arrival and departure days. In some cases, depending on the hotel or flight schedule, an extra fee may apply.
Breakfast is generally included every day. Some lunches and dinners are also included, depending on the tour. We select clean, reliable restaurants that are well-rated by international guests.
For group tours, you can choose either “regular meals” or “vegetarian meals” at the time of booking. We are unfortunately unable to fully accommodate gluten-free, dairy-free, or complex religious/medical dietary restrictions on group tours.
Yes. Each city includes free time for you to enjoy shopping or sightseeing at your own pace.
Our guides are experienced professionals with deep knowledge of Japanese history, culture, and geography. They provide clear explanations in English and help ensure a safe and comfortable journey.
Yes. You will travel, sightsee, and dine (for included meals) with the group. Many guests enjoy making new friends and sharing experiences with fellow travelers.
Occasionally, hotel changes may occur due to local circumstances or maintenance issues. In that case, we will arrange an equivalent-class property.
Yes. For safety reasons, we may adjust the schedule if there is severe weather, heavy traffic, or other disruptions. If so, your guide will explain any changes and introduce alternative sightseeing options where possible.
A private tour is a fully customized trip just for your group. We design the itinerary to match your preferences, including destinations, experiences, meals, hotels, and daily pace. It is ideal for families or friends who want to travel together comfortably and flexibly.
You can customize almost everything: sightseeing spots, overnight locations, experiences, number and type of meals, and the amount of free time. For example: “more cultural experiences,” “stay in a hot spring ryokan,” or “keep travel distances short.”
Yes. We can arrange a private vehicle with an English-speaking driver. Airport transfers and sightseeing transfers can all be handled by private car.
Of course. Our guides speak both English and Japanese and will provide expert commentary and warm hospitality throughout your tour.
Yes. Within the practical limits of opening hours and traffic conditions, we can tailor departure times to your preferences, including early-morning sightseeing or a relaxed late start.
Yes. You can set aside half days or several hours as free time for shopping, relaxing, or exploring at your own pace.
Yes. We can shorten travel distances, schedule more breaks, and adjust the pace according to age and fitness levels.
Yes. You are free to add or remove destinations during the planning stage. For very popular attractions, we may suggest alternatives depending on crowd levels and reservation availability.
Yes. We can add lunches or dinners into the tour price, and for private tours we can help select special restaurants such as Michelin-starred venues, teppanyaki, kaiseki, or allergy-conscious restaurants (subject to availability and extra cost).
Yes. Many private tours combine private vehicles with public transportation such as bullet trains and local lines. This allows both efficiency and local experiences.
Yes. For example, you might take the bullet train from Tokyo to Kyoto, then use a private vehicle for local sightseeing in Kyoto.
Yes. On bullet trains and some limited express trains, you can request Green Car seats for extra comfort and a quieter environment.
Yes. We can arrange round-trip private airport transfers so that you can travel comfortably from the first to the last day.
Yes. If you plan additional free days after the main tour, we can arrange extra guiding services on a per-day basis.
Yes. We can arrange “land-only” private tours with meeting points and drop-off in major Japanese cities such as Tokyo, Osaka, or Kyoto. This is convenient if your group arrives from different countries or cities.
Yes. We can include café stops, short rest breaks, and relaxed walks as needed for a comfortable pace.
No. Private tours are exclusively for your group. We do not mix you with other parties.
Usually within 1–3 business days. If your request includes special experiences or falls in a very busy season, it may take a little longer.
Ideally at least three months before departure. For peak seasons such as cherry blossoms and autumn foliage, we recommend booking six months or more in advance.
Yes. For example, you can join a group tour in the first half of your trip and then continue with a private tour in the second half. We can arrange this flexibly.
We select clean, comfortable mid- to upper-class hotels in convenient locations. Most properties have English-speaking staff and good access to major sightseeing spots. Some tours also include ryokan (traditional inns) or hot spring resorts.
Yes. We can request a double (one bed) room if you prefer. However, some hotels may not be able to guarantee bed type in advance.
Most hotels in Japan are now entirely non-smoking, but where smoking rooms are available, we will try to match your preference (subject to availability).
Most hotels serve a buffet-style breakfast with both Western and Japanese options. You can expect items such as bread, eggs, fruit, and coffee, along with some Japanese dishes.
You can request vegetarian meals at the time of booking. Fully vegan options may not always be available depending on the region and facilities.
We can pass on information about major allergens (such as nuts or shellfish) to restaurants and hotels, but we cannot guarantee complete elimination of allergens due to shared kitchens and equipment. For severe allergies, we strongly recommend bringing safe personal food.
Included dinners usually feature local specialties or regional cuisine as set menus. For private tours, we can also arrange special experiences such as sushi counters, teppanyaki, or kaiseki dinners, subject to availability and extra cost.
Yes. We can include café stops, short rest breaks, and relaxed walks as needed for a comfortable pace.
Policies vary by facility. Small tattoos may be allowed if covered with a sticker or patch. Please contact us or the property in advance if you are concerned.
For group tours, upgrades to higher room categories (e.g., deluxe rooms or suites) in the same hotel may be possible depending on availability.
For private tours, we can arrange upgrades to luxury properties such as the Imperial Hotel, Ritz-Carlton, or Hoshino Resorts, subject to season and room type.
We will do our best to arrange neighboring rooms, especially for families, but this cannot always be guaranteed during busy periods.
For private tours, hotel changes are possible but may incur change fees or price differences. For group tours, hotels cannot be changed upon individual request.
Typically, check-in is from around 3:00 PM and check-out is by around 11:00 AM. For private tours, we can request early check-in or late check-out, subject to hotel policy, availability, and possible extra charges.
Yes. You can add pre- and post-tour nights. We can also arrange airport transfers and additional breakfasts if needed.
Most hotels offer complimentary luggage storage. You can also use courier services (takkyubin) to send your luggage to your next hotel for a fee.
If you use a twin room for single occupancy, a typical supplement is around US$100 per night, depending on season and city.
Yes. All hotels provide basic amenities such as a refrigerator, air conditioning, electric kettle, hair dryer, and Wi-Fi. Higher-category hotels may also offer in-room safes, air purifiers with humidifiers, and other amenities.
In most cases, these taxes are included. In some regions, they may need to be paid directly at check-out; if so, we will inform you in advance.
Yes. Wi-Fi is generally free in guest rooms and common areas. In some rural areas, speed or stability may be limited.
Hot springs are gender-separated and used without swimsuits. The usual steps are:
Many group and private tours include airport transfers on the arrival and departure days. Please refer to the “Included Services” section of each tour for details.
In principle, we set the airport according to the tour’s starting point. If you arrange your own flights, you may choose your preferred airport. For multi-city itineraries, open-jaw routes (arriving at one airport and departing from another) are also possible.
Yes. To make long-distance travel more efficient, some tours include domestic flights, for example between Tokyo and Kyushu or Tokyo and Hokkaido. Your guide will assist with check-in and boarding procedures.
Yes. All seats used during the tour are reserved in advance. For private tours, we can also book Green Car (first-class) seats upon request.
Some trains and buses are accessible, but certain routes are not fully barrier-free. For this reason, we generally recommend private tours rather than group tours for guests who use wheelchairs or require significant mobility assistance.
Large suitcases are usually transported in the bus luggage compartment or via hotel-to-hotel courier services. We plan the itinerary so that you can move around easily with just a daypack during sightseeing.
Yes. Japan has a convenient luggage delivery system (“takkyubin”), and you can send your suitcase to your next accommodation for a fee. Your guide will help you with the procedure.
On group tours, bus seats are rotated daily to keep things fair. If you have health-related needs, please inform us in advance.
Yes. Entrance fees for all sights listed in the itinerary are included. Any places you visit during your free time are at your own expense.
No. Transportation during free time (such as local trains, buses, or taxis) is at your own expense. Your guide can explain how to use IC cards such as Suica.
Please contact us in advance. Popular activities can sell out quickly, so early booking is recommended.
Yes. Severe weather, traffic jams, or other unforeseen circumstances may require shortening or altering parts of the itinerary. In such cases, we will suggest alternative sights or schedules.
We prioritize safety and may switch to indoor activities or attempt to reschedule, if possible. Depending on the situation, we may refund part of the cost or offer an alternative service.
As a guideline, the guide usually accompanies you for about 8–9 hours per day—from departure in the morning until arrival at the hotel in the late afternoon.
Yes. We can arrange transfers for early-morning or late-night flights. However, for your comfort we generally recommend flights during daytime where possible.
You do not need a JR Pass when joining our tours, as all necessary transportation costs are already included. For independent travel, a JR Pass may be cost-effective if you take multiple long-distance trips such as Tokyo–Kyoto–Hiroshima round trips. We offer personalized advice on this only to guests who book tours with us.
We are sorry, but we do not offer day tours or very short (2–3 day) packages. Our shortest tours start from around four days, usually departing from Tokyo or Kyoto.
Yes. We provide an emergency contact number before departure. We also offer a dedicated app for communication and updates.
No, travel insurance is not included in the tour price. We strongly recommend purchasing travel insurance, and we can refer you to recommended providers if needed.
No. We do not act as an intermediary for insurance policies. Please arrange coverage directly with your preferred insurance company.
Yes. If you feel unwell during the tour, your guide or our support desk will help you locate a nearby hospital or clinic, preferably with English-speaking staff.
Your guide will assist you with filing a lost property report at the police station and contacting your embassy or consulate for re-issuance. We can also arrange interpreting support if necessary.
In emergencies such as earthquakes, typhoons, or traffic accidents, our guides and head office team work together to ensure your safety and provide updated information. We may modify, pause, or reroute the itinerary and guide you to safe locations as needed.
Yes. Our guides and support staff assist you in English. Even in areas where English is not widely spoken, you can travel with confidence while on tour.
Yes. Our guides are experienced professionals, and our drivers work under contract with our partner transportation companies, following strict safety and service standards.
Yes. Japan is generally very safe, even at night. Many solo female travelers and mother–daughter pairs join our tours.
Please contact us using the emergency number or the dedicated app provided in your pre-departure information.
Yes. With an English-speaking guide, daily briefings, luggage delivery options, and clear meeting points, even first-time visitors can travel with peace of mind. If you ever get separated, we have procedures to help you reconnect safely with the group.
For group tours, we can only offer “regular” or “vegetarian” meals. For private tours, we may be able to arrange limited halal, kosher, or allergy-conscious meals depending on the destination and restaurant. However, we cannot guarantee completely allergen-free environments. Guests with severe allergies should bring safe personal food.
Unfortunately, pets are not allowed on our tours.
For safety reasons, we may not be able to accept wheelchair users on group tours. However, private tours can be tailored with barrier-free routes and accessible vehicles. Please let us know in advance what kind of support you require.
Yes. Japan uses 100V electricity and Type A plugs. We can inform hotels in advance if you need to use medical devices. Distilled water for humidifiers is generally available locally.
Yes. We can coordinate cakes, special dinners, or small surprises with hotels and restaurants to celebrate your occasion.
Yes. We can arrange professional photographers or kimono rentals for photo sessions. Outdoor photo shoots during cherry blossom or autumn foliage seasons are especially popular.
Yes. We can help with tickets for sumo tournaments, baseball games, concerts, anime events, and more. Availability depends on schedule and ticket sales.
Tell us your preferred travel dates, and we will suggest the best regions and routes for cherry blossoms, autumn colors, or major festivals. For these peak seasons, early booking is highly recommended.
Yes. We can suggest ninja experiences, anime-related spots, theme parks (Disney, Universal Studios Japan, Ghibli Park, etc.), hands-on workshops, and more, according to your children’s ages and interests.
Yes. Especially with private tours, we can design itineraries with shorter travel distances, more breaks, and easy access to medical facilities if needed.
Yes. We encourage use of public transportation where suitable, support local businesses and traditional crafts, and promote digital documents and waste reduction. Upon request, we can suggest eco-conscious accommodations, community-based experiences, and optional CO₂ offset programs.
Yes. Changes are possible depending on availability and season, and may involve change fees. We will propose alternative dates based on your request.
Adding a participant is possible as long as there is availability. If someone cancels, cancellation fees will apply according to the timing, and room type or pricing may need to be adjusted.
Refunds will follow our cancellation policy and the coverage of your travel insurance. For natural disasters, strikes, or government orders, we handle each case according to our tour policies and the specific circumstances.
Unused portions of the tour cannot be refunded. We will assist as much as possible with joining the tour at a later point. Flight disruptions may be covered by travel insurance, so we strongly recommend purchasing it.
Except for major events such as natural disasters, pandemics, or government-imposed restrictions, cancellation fees generally apply as stated. To protect yourself from unexpected situations, we recommend purchasing travel insurance with cancellation coverage.
Refunds are processed to the same credit card used for payment, or to your designated bank account for wire transfers. The time required for the refund to appear depends on your card issuer or bank.
You may leave the tour early, but any unused portion of the tour is non-refundable. Additional fees may apply if you change your flight.
It depends on your policy. In many cases, illness, injury, or serious family emergencies may be covered, including cancellation fees or unused travel costs.
For flights booked through us, cancellations follow the airline’s rules and are handled separately from the land tour.
In many cases, land tour arrangements can be transferred to another participant. Airline tickets, however, are usually non-transferable; please check with the airline directly.
We recommend at least six months of validity beyond your return date. Citizens of the U.S., Canada, many EU countries, Australia, and others can typically stay up to 90 days for tourism without a visa.
Citizens of the U.S., Canada, EU countries, Australia, and some others usually do not need a visa for short-term tourism. Travelers of other nationalities should check the latest requirements with the nearest Japanese embassy or consulate.
Please prepare your passport, airline tickets, final tour documents, and travel insurance certificate. Depending on current regulations, you may also need to complete customs and immigration forms on arrival.
Japan uses 100V electricity and Type A plugs. North American devices usually work without a voltage converter, but travelers from Europe and other regions may need plug adapters and possibly voltage converters.
Most hotels and many tour buses offer free Wi-Fi. If you need constant connectivity, we recommend an eSIM or pocket Wi-Fi rental.
Credit cards and digital payments (such as Suica, PayPay, Apple Pay, etc.) are widely accepted in cities. However, some small shops, local markets, or food stalls are cash-only. Carrying around ¥3,000–¥5,000 per person per day in cash is usually sufficient.
You can use cards at most hotels, department stores, and major restaurants. Smaller local shops, especially in rural areas, may accept cash only.
Japan does not have a strong tipping culture. In most cases, tipping is neither expected nor required. If you wish to express gratitude for exceptional service, a small token may be appreciated, but it should be offered discreetly.
We suggest bringing your passport, cash/credit cards, any regular medication, chargers, plug adapters, a compact umbrella, and comfortable walking shoes. Depending on the season, consider sunhats or warm accessories.
Many prescription medications are allowed in quantities up to about one month. Some strong painkillers or medications containing certain ingredients may be restricted and require a “Yakkan Shomei” (import certificate). Please check in advance if you rely on such medications.
Personal cameras are generally no problem, but drones may be restricted. Some temples, shrines, and crowded areas prohibit drone flights or photography. Always check local signs and ask your guide before using a drone.
In major cities and tourist areas, you can often find English signs and English-speaking staff. During the tour, your guide will help with communication. Translation apps such as Google Translate are also useful.
In Japan, being considerate of others is very important. On public transport, please keep your voice down and avoid phone calls. People line up in an orderly way when boarding trains or buses. Trash bins can be scarce, so it is common to carry your garbage until you find a bin. At shrines and temples, please follow local signs regarding photography and behave quietly. Tipping is not required; paying the amount shown on the bill is sufficient.
Many shops and facilities close or operate on limited hours, and popular sightseeing spots can be very crowded. Trains and hotels also book up early, so we strongly recommend planning and reserving well in advance.
Of course. We encourage you to capture your memories. However, some temples, shrines, museums, and facilities have no-photo areas, so please respect local rules and signs.
Yes. Free time is included in the itinerary. Your guide can recommend shopping areas based on your interests.
You can exchange currency at airports, major train stations, banks, and some hotels. Banks and airport counters usually offer reliable rates. Many travelers also combine cash with credit cards and digital payments.
Please contact your guide immediately using the method provided in your tour documents. We will coordinate a safe meeting point and help you rejoin the group. If you become separated, stay calm and follow the instructions given by the guide or support staff.
It’s not mandatory, but apps like Google Translate or simple phrase apps can be convenient. During guided touring, your guide will assist you with communication in most situations.
Smoking is strictly limited in public spaces in Japan. Please use designated smoking areas or smoking rooms in hotels where available.
Yes. We can assist with reissuing receipts, insurance documentation, or inquiries about lost items even after your trip. Please contact us by email.
We will contact the hotel or transportation company to locate the item. If found, we can arrange to send it to your home or your next destination (shipping costs are usually at your expense).
Yes. Returning guests may receive discounts on future tours or priority notifications about new itineraries and promotions.
We would be delighted! You are welcome to share your experiences on social media or leave a review. Your feedback helps us improve and inspires future travelers.